Refund policy

At NextGen Palette, we are proud to support emerging artists by providing a platform for their unique, one-of-a-kind creations. Due to the nature of our products and the artists they support, we do not accept returns or exchanges at this time. Each piece is created with care and intention, and all sales are considered final.

We understand that issues can arise, and we are committed to ensuring a positive experience for our customers. If your item arrives damaged or defective, please reach out to us immediately at nextgenpalette24@gmail.com. Be sure to include your order details and photos of the damaged item so that we can assess the situation and work to make things right.

Thank you for your understanding and for supporting the incredible artists who make our platform possible.